Pinnacle Customer Experience Awards
Qualifying for the Pinnacle Customer Experience Award means that our facility has placed in the top 15% of care providers nationwide across a 12-month average. This award is given to care providers who have achieved best-in-class customer satisfaction standards within their peer group.
Every year, both Bethel Lutheran & Arbor House residents and/or their family members participate in monthly telephone interviews where they answer open-ended questions and rate our service in multiple categories.
We are proud to announce ARBOR HOUSE awards:
The 2026 Customer Experience Award was for honors in the following service areas:
Overall Satisfaction
Personal Cares
Cleanliness
Response to Problems
Dignity and Respect
Communication
Individual Needs
Overall Customer Experience
The 2024 Customer Experience Award was for honors in the following service areas:
Dining Service
Response to Problems
Dignity & Respect
Individual Needs
Recommend to Others
The 2023 Customer Experience Award was for honors in the following service areas:
Overall Satisfaction
Personal Care
Dignity & Respect
Recommend to Others
The 2022 Customer Experience Award was for honors in the following service areas:
Personal Care
We are proud to announce BLNRC awards:
The 2026 Customer Experience Award was for honors in the following service areas:
Individual Needs
Laundry Service
Professional Therapy Services
The 2025 Customer Experience Award was for honors in the following service areas:
Response to Problems
The 2024 Customer Experience Award was for honors in the following service areas:
Laundry Service